Refund Policy

Last Updated: [25.08.2025]

At GKP Taxi Services, we strive to provide transparent and reliable service. This Refund Policy outlines the circumstances under which refunds may be issued. By booking our services, you agree to the terms outlined below.

1. General Refund Principle
All refund requests must be initiated by contacting us directly at our official phone number or email. Refunds are processed based on the original payment method used for the transaction.

2. Eligibility for Refunds
Refunds are considered under the following specific scenarios:

  • Trip Cancelled by GKP Taxi Services: If we cancel a confirmed booking due to vehicle breakdown, driver unavailability, or any other reason on our end, you are entitled to a 100% refund of any advance amount paid. We will also make our best effort to help you arrange an alternative vehicle.
  • Pre-paid Trip Cancelled by Customer: If you cancel a pre-paid trip and provide the required notice, you are eligible for a refund as follows:
    • Local Trips: Cancelled at least 2 hours before pickup: 100% refund.
    • Outstation Trips: Cancelled at least 12 hours before departure: 100% refund.
  • Significant Service Failure: If a paid service is not rendered as described (e.g., the vehicle type provided is fundamentally different from what was booked and confirmed), a partial or full refund will be issued after a thorough review.

3. Non-Refundable Situations
Please note that refunds will not be issued in the following cases:

  • Late Cancellations & No-Shows: Cancellations made after the stipulated notice period (less than 2 hours for local, less than 12 hours for outstation) or if the customer is not present at the pickup location (“No-Show”).
  • Change of Plans Mid-Journey: If you decide to end a trip early for any reason, the full quoted fare for the original destination remains due, and no partial refund will be issued.
  • Circumstances Beyond Our Control: No refunds will be given for delays or cancellations caused by factors such as traffic congestion, road closures, weather conditions, or other force majeure events.
  • Customer Misconduct: If a journey is terminated midway due to customer misconduct (e.g., smoking in the car, unruly behavior), no refund will be provided for the completed or remaining portion of the trip.

4. Processing of Refunds

  • Request Initiation: To request a refund, please contact us with your booking ID and details via:
    • Phone/WhatsApp: +91 97935 59818
    • Email: info@gkptaxiservices.com
  • Verification: Our team will verify the request against our booking records. We may require up to 5-7 business days for this verification.
  • Processing Time: Once approved, refunds will be processed within 7-10 business days. The time it takes for the refund to reflect in your account will depend on your bank or payment gateway’s processing times.

5. Partial Refunds & Service Credits
In some cases, instead of a cash refund, we may offer a service credit for future travel with GKP Taxi Services. This will be offered at our discretion and will be equal to or greater than the cash refund value.

6. Contact for Refund Queries
If you have any questions about your refund eligibility or the status of a requested refund, please get in touch with us at our registered office:

GKP Taxi Services
Address: 540B, Mirzapur, Pachpedwa, Gorakhpur, U.P. 273015
Phone: +91 97935 59818
Email: info@gkptaxiservices.com

We are committed to working with you to resolve any issues fairly and promptly.